Support Center

When making a reservation, you don’t need to write your driver’s licence number nor information, but you do need to have a valid driver’s licence with you to pick up your selected vehicle.

All drivers must be over 25 years of age and have held a full driving license for at least 1 year. Drivers aged between 21 and 25 years old to drive a rental car must have a full driving license for a minimum of 3 years. Maximum driving age is generally 70 years old.

Yes, during vehicle reservation, your credit card is validated. A valid credit card is the basis of every vehicle rent, and in this way, we only verify its authenticity. Your credit card will not be charged during this validation.

You can, however keep in mind that the person signing the contract needs to be the card holder of a valid credit card.

We accept all credit cards: Mastercard, Visa, Maestro, Diners Club, Discovery, Union Pay, JCB

No, during reservation we only verify its authenticity.

Although we do try to keep every clients wish in mind, sadly we cannot guarantee a specific model, only the selected car category.

Please check this under “Vehicles” section.

Yes, you can, and you can do so by choosing the option “Diesel engine request” during additional equipment selection.

Keep in mind that in such a case an addition fee is charged.

We do offer such a service; however, it needs to be agreed upon 48 hours before vehicle pick up, and it is charged per our additional services price list.

You can always contact our customer support or one of our offices. You can find the contact info under the Contacts Section.

Insurance Excess is the maximum amount the client can be held responsible for in case of an accident. Its height depends on the vehicle category, and the amount can be checked during the reservation process.

With additional insurance packages, you can decrease your personal responsibility in case of vehicle damages. It can be either reduced or completely removed. Insurance excess depends on the vehicle category, chosen package and the amount of days the vehicle is rented for. You can check the price of additional packages during the reservation process.

SCDW (Super Collision Damage Waiver) is additional insurance which buys out the excess (participation in damage) done on the vehicles body.

CDW+ (Collision Damage Waiver Plus) is aadditional insurance which buys out a part of the excess for damages done on the vehicles body.

You can decrease it by choosing an additional insurance package, and per the package selected the excess amount is either lowered or completely removed.

Yes, if you want the complete information about the price of your rental, however you can always select additional packages and services during vehicle pick up.

To be certain that the desired equipment will be available during pick up, we advise you to reserve it during the vehicle reservation process. However, according to availability you can also request it in our offices.

In our selection, we offer WiFi, GPS (satellite), child seat/booster etc.

No, you can not use the vehicle outside the borders of the Republic of Cyprus.

No you are not allowed

Our regular offer does not have a limit on the mileage done. In case of special offers the limit on the mileage is always clearly stated.

Our vehicles can be used for a couple of hours per your desires, however the minimum amount charged is always 24 hours. Pick up, and drop off time is always selected during the reservation process.

The maximum rent period is 30 days. However, in case of a need for a longer rent period than the one designated here, please contact our Customer support.

Yes, CARWIZ offers such a service. You can pick up a vehicle at one office and return it to another. You can check the office list, as well as select the pickup and drop off location during the reservation process. The cost of this service („One way service“) will be calculated and added to the cost of the rental during the reservation.

Per our desire to offer our clients even greater flexibility, we have made this possible by creating custom offers (according to drop of location).

During the reservation process, you need to state the exact pick up time. However, you can change the pickup time up until 12 hours before vehicle pick up.

Note: in case of late arrivals, we hold the right not to release the vehicle

Yes, however in case of pick up and drop off outside the offices working hours a special fee is charged that is stated during the reservation process. You can check the working hours of every office under the Contacts section.