During rental
- How do I prolong the rental period.
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You can ether prolong your rental period in written form or personally in our offices 48 hours before your rental period ends. The price of the prolongation will be calculated by our current price list.
- If there is a problem with the car or a traffic accident, or if I lose the vehicles documents, licence plates or keys, what do I do?
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For all technical inquires please look under “Technical inquires”.
- Can I return the vehicle to a different location than the one stated on the contract?
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You can change the drop off office, however in such a case, an additional fee is charged for this service.
- If I decide to go to a different country during my rental period or to travel by ferry, what do I need to do?
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Your are not allowed!
- Can I rent GPS, Wi-Fi or child seat?
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In our selection of additional equipment, you can choose Wi-Fi, GPS (satellite), child seats/booster, winter tires, tire chains.
Go to your nearest CARWIZ office. If the equipment is available you can rent it, and the charges are made according to the rental period.
- How do I add an additional driver to my rental contract?
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If you have decided to add an additional driver to your contract you can come to the nearest CARWIZ office with a valid driver’s licence of the driver you want to add. The additional drivers fee is charged from the date you added the additional driver.
- Can the vehicle be returned before the time stated on the contract?
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No refund is given once you picked up the car!
- How can I add additional insurance packages?
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If you have already have a CARWIZ vehicle rented, and you decided to add additional insurance, please got to the nearest CARWIZ office to change the rental terms and to have the car inspected.